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Privacy Policy

EverShop values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our hosting services.

1. Information We Collect​

We collect and process information to provide and improve our services. This includes data you provide directly, data collected automatically, and information gathered through tracking technologies.

1.1 Personal Information​

This includes details that you provide when signing up, making a purchase, or contacting support. These may include:

  • Name and contact details, such as email address
  • Billing details necessary for processing transactions (excluding payment card information)
  • Any information voluntarily provided through support inquiries or feedback forms

1.2 Automatically Collected Information​

When you use our services, certain data is collected automatically to enhance security, troubleshoot issues, and improve functionality. This may include:

  • IP address and general location data
  • Browser type, operating system, and device information
  • Log files, timestamps, and interaction data related to service usage

1.3 Cookies & Tracking Technologies​

We use cookies and similar tracking technologies to improve performance, personalize content, and analyze usage trends. These technologies help us:

  • Recognize returning users for a seamless experience
  • Monitor service performance and optimize functionality
  • Provide relevant content and marketing materials

You can manage cookie preferences through your browser settings.

2. How We Use Your Information​

We process your data for the following purposes:

  • To provide and maintain our hosting services: We use your information to set up and manage your account, offer technical support, and ensure the smooth operation of our hosting platform.
  • To process transactions and manage billing: Your billing details are used to process payments, send invoices, and handle any billing-related inquiries.
  • To enhance security and detect fraudulent activities: We analyze usage patterns and monitor access logs to detect unauthorized access, prevent fraud, and ensure the security of your data.
  • To improve user experience and service functionality: We use analytics and feedback to optimize performance, personalize features, and enhance usability.
  • To comply with legal and regulatory obligations: We may retain and process certain information to fulfill tax, accounting, and other legal requirements.

3. Sharing and Disclosure of Information​

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: We use third-party providers for payment processing, analytics, and cloud storage.
  • Legal Compliance: We may disclose information if required by law or to protect our legal rights.

4. Payment Security​

Your payment transactions are processed securely by third-party payment processors. We do not store or have access to your credit card or banking details. Our payment partners comply with industry security standards, such as PCI-DSS, to protect your financial information.

5. Your Rights & Choices​

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request the deletion of your personal data.*

To exercise these rights, please contact support@evershop.io.

6. Data Retention​

We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. The retention period varies based on the type of data:

  • Account Information: Retained as long as your account is active or until you request deletion.
  • Billing and Transaction Records: Retained for legal and tax compliance purposes.
  • Log Data and Analytics: Retained for a limited period to improve service performance and security before being anonymized or deleted.

Once the retention period expires, we securely delete or anonymize the data to ensure it is no longer personally identifiable.

7. Security Measures​

We implement industry-standard security measures to protect your data, including:

  • Encrypted data transmission (HTTPS/SSL)
  • Access controls and authentication mechanisms
  • Regular security audits and monitoring

However, no method of transmission over the Internet is 100% secure, and we encourage users to take precautions when sharing personal data.

8. International Data Transfers​

If you access our services from outside your country, your data may be transferred and processed in different jurisdictions. We take steps to ensure appropriate data protection safeguards are in place.

9. Children’s Privacy​

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy​

We may update this Privacy Policy periodically. Any changes will be posted on this page. Continued use of our services after changes implies acceptance of the updated policy.

11. Contact Us​

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 Email: support@evershop.io